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Cell Manipulation Service
"Precise and accurate instruments will further improve your Cell Manipulation success!"
Preventive Maintenance
Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
New: Global Cell Manipulation Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
New: Global Cell Manipulation Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
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Our new comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
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Our preventive maintenance only services
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
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Qualification services
Installation Qualification (IQ) and Operational Qualification (OQ) certification services ensure your Quality Management requirements are fulfilled, providing you with qualified assurance that your cell manipulation system is functioning correctly, in accordance with manufacturers’ specifications.
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Cell Manipulation Service Agreements
| Service Agreement Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| Electroporator | ||
| Microinjector/Micromanipulator | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
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Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
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Cell Manipulation Preventive Maintenance Services
| Preventive Maintenance Ordering information | Preventive Maintenance |
| Electroporators | |
| Microinjector/Micromanipulator | |
| External Checks and Maintenance | |
| Cleaning of housing | |
| Checking of key board | |
| Visual inspection of display | |
| Stability test | |
| Internal Equipment and Fittings | |
| Cleaning of internal assemblies | |
| Leak-tightness test (CellTram® /FemtoJet® ) | |
| Oil exchange (CellTram® Oil/vario) | |
| Inspection of contacts (Electroporator) | |
| Software upgrade | |
| Functional Check | |
| Motor module test (Micromanipulator) | |
| System test | |
| Memory | |
| Analysis of error statistics | |
| Documentation | |
| Check List provided | |
| Dated service sticker to confirm Eppendorf service |
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Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
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